Refund policy

You have 14 days after receiving your order to change your mind and request a return. This is your standard right to cancel under UK consumer law, and it applies to every order.

To be eligible, your item must be unworn, unwashed, with tags attached, and in its original condition. You'll need your order confirmation or proof of purchase.

To start a return, contact us at hello@lariatwest.co.uk. Items sent back without first requesting a return will not be accepted. Return postage is on you, unless the item's faulty or wrong – see Damages and issues below.

Exchanges
We can't promise an exchange for a different size or piece. Our drops are limited, so once a size sells out, it's gone. If you need a different size, return your item for a refund and place a new order if stock's still available.

Damages and issues
Please inspect your order as soon as it arrives, and contact us straight away if the item is defective, damaged, or if you received the wrong item. That one's on us, always – we'll cover return postage and sort a replacement or refund.

Mystery orders (Bonzo Box)
Bonzo Box orders follow the same 14-day change-of-mind policy as everything else. What we can't offer is a swap or re-roll for a different piece – the whole point is that Bonzo picks. Faulty or wrong items are still covered as above.

Refunds
We'll notify you once we've received and inspected your return, and let you know if it's approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please remember it can take a little longer for your bank or card provider to process and post the refund.
If more than 15 business days have passed since we approved your return, contact us at hello@lariatwest.co.uk.